GENUINE MATCHES PRIVACY POLICY

Effective Date: December 27, 2024

Genuine Matches (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, https://genuinematches.com/ or any associated platforms (“Website”). By using our Website, you agree to this Privacy Policy and provide your electronic consent to the data processing practices described herein.

For additional details on our data practices, please review our Terms of Use, Membership Agreement, and Cookies Consent Policy, which collectively govern your use of our services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address.
  • Identity Verification: Government-issued identification, date of birth, and other verification documents.
  • Payment Information: Credit card details or other payment methods.

b. Non-Personal Information

  • Browsing Data: IP address, browser type, operating system, and pages visited.
  • Cookies and Tracking: Information collected through cookies, web beacons, and other tracking technologies. This website uses cookies to enhance site navigation, analyze site usage, and serve personalized advertising (including retargeting ads). You may manage your cookie preferences anytime through your browser settings. For more information, please refer to our Cookies Consent Policy.

c. Sensitive Data

  • Background Check Data: Criminal history, social security number, and other sensitive information necessary for verification, ongoing monitoring, and safety.
  • Matchmaking Preferences: Data related to your preferences, interests, and compatibility for matchmaking purposes.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our matchmaking services.
  • Verify your identity and ensure eligibility.
  • Conduct initial and ongoing background checks for security purposes.
  • Process payments and manage your account.
  • Communicate with you about your membership and services.
  • Improve Website functionality and user experience.
  • Conduct safety checks and comply with legal obligations.
  • Prevent fraudulent activities and security threats.
  • Send marketing communications (with opt-out options available as described in Section 6).

3. How We Share Your Information

We may share your information with:

  • Service Providers and Contractors: Company-approved third-party vendors who assist with payment processing, identity verification, background checks, fraud prevention, and security services.
  • Affiliates and Business Partners: For marketing, operational, and matchmaking purposes.
  • Legal and Safety Obligations: To comply with legal requirements, enforce our policies, respond to lawful requests, and protect the safety of our users and the public.
  • Consent-Based Sharing: We may share your information with others if you provide explicit consent.

4. Data Retention

We retain your data for as long as your account is active or as necessary to fulfill the purposes outlined in this Privacy Policy. Data may be retained even after account closure to comply with legal obligations, prevent fraud, resolve disputes, and enforce agreements. Legal and regulatory requirements may mandate longer retention periods.

5. Data Security

We implement industry-standard security measures to safeguard your information, including encryption, firewalls, and secure servers. While we take reasonable precautions, no system can guarantee complete security. In the event of a data breach, we will notify affected users as required by applicable laws and as outlined in our Terms of Use and Membership Agreement.

6. Your Rights

Depending on your location, you may have the following rights under data protection laws (e.g., GDPR, CCPA):

  • Access: Request a copy of the data we hold about you.
  • Correction: Request corrections to inaccurate data.
  • Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
  • Objection: Object to data processing for direct marketing.
  • Data Portability: Request a transfer of your data to another service provider.
  • Marketing Opt-Out: You may opt out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly at concierge@genuinematches.com.

We will respond to your request within 30 days or as required by law. To exercise these rights, contact us at concierge@genuinematches.com.

7. Cookies and Tracking

Our Website uses cookies and similar technologies to enhance the user experience. You can control or disable cookies through your browser settings. Note that disabling cookies may impact functionality. For detailed information, please refer to our Cookies Consent Policy.

8. International Users

If you access our Website from outside the United States, your information may be transferred to and processed in the U.S. By using our Website, you consent to such transfers. We ensure that data transfers comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or process data from children. If you believe we have collected information from a child, please contact us immediately at concierge@genuinematches.com, and we will promptly take appropriate action.

11. Force Majeure

The Company is not liable for any data breaches, security incidents, or failures to protect personal information caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, cyberattacks, technical failures, or government actions.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with an updated “Effective Date.” Continued use of the Website constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Genuine Matches
Email: concierge@genuinematches.com